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1. What happens after I have chosen the apartment I want?
Once you have made your selection you can complete your reservation one of two ways: on-line or over the phone. If you are completing the reservation online, you will be guided through the process after you click the 'Request Availability' button for the apartment you are interested in.
An email confirmation will be sent to you upon completion of the reservation. You will also be sent useful information about your apartment and contact information.
2. What is our payment policy?
Astra requires a 50% deposit at the time of reservation with the balance due 30 days before arrival. If arriving within 30 days, payment is due in full at the time of booking. We accept Visa, Mastercard, Bankcard, American Express, cash, cheques and direct bank deposits. Credit cards attract a 3% surcharge.
Bookings are confirmed following receipt of the rental payment. Accommodation is paid for monthly in advance.
3. What is our refund policy?
Astra Apartments will refund any prepaid amounts (less a $150 administration fee) if the property can be re-booked for the dates of your booking. If a substitute booking cannot be found, cancellation fees are as per the following schedule:
Cancellation:
Over 14 days before arrival date - full refund (less admin fee)
8 - 14 days before arrival date, 75% refund
0 - 7 days no refund unless a substitute booking is found.
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Project Teams
