Frequently Asked Questions
Find answers for some of the questions you may have about staying with us in our modern, spacious, serviced apartments.
An apartment that is equipped to a high standard and has everything needed for a long stay
- Personal meet and greet at your apartment to show you in and how everything works
- A furnished apartment including fully equipped kitchen and linen
- All utilities
- Departure clean
- Linen and towels
- Access to pool and gym (if available)
Secure undercover onsite car parking is available at apartments on request for an additional charge.
Yes, we can provide portacot and foldaway bed on request at time of booking.
High speed internet (wifi) is available on request for an additional charge.
An Astra Apartments Property Manager will meet you on site to show you how everything works, hand over keys and answer any questions you may have. We can arrange to meet you at the apartment any time day or night.
Astra Apartments will refund any prepaid amounts (less a $150 administration fee) if the property can be re-booked for the dates of your booking. If a substitute booking cannot be found, cancellation fees are as per the following schedule:
Over 14 days before arrival date - full refund (less admin fee)
8 - 14 days before arrival date, 75% refund
0 - 7 days no refund unless a substitute booking is found.
Unfortunately pets are not allowed in any of our furnished apartments.
We will be as flexible as possible with your check in and check out times.
Normal check in time is 2pm. Early check in can only be guaranteed by pre-booking the previous night.
Normal check out time is 10am.
Yes - all linen and towels are supplied and changed at the weekly service clean
The apartments have full-sized kitchens with four-burner cook tops, oven and microwave and are equipped with the pots, pans and dishes required.