Terms & Conditions

Acceptance of Terms & Conditions

By making a reservation with Astra Apartments, you agree to all terms & conditions listed below.

Not a tenancy agreement

Astra Apartments grants to the occupant a licence to occupy the accommodation on terms for the period. This agreement does not and is not intended to create a residential tenancy agreement or any rights that attach to such an agreement.

Access

Cleaning and Management staff of Astra maintain the right to access the apartment. Wherever possible permission for Astra staff to enter the apartment will be sought in advance from the occupant but may not always be possible.

Payment

Invoices must be paid by due date. Failure to pay on time may lead to eviction with no notice period required. Bookings of duration longer than 1 month will be billed monthly in advance. We accept payment by Visa, Mastercard, American Express, Diners Club, direct debit, bank deposit, electronic funds transfer and cash. Payment by credit card attracts a surcharge. If paying by credit card, you authorise Astra to transact payments at monthly intervals following the initial payment.

Cancellations, postponements, delayed arrivals and early departures

7 days' notice of cancellation, postponements, delayed arrivals and early departures is required for all lengths of stay in order to avoid charges. Cancellations may attract an administration fee of $150. Notice given within 7 days will result in a charge equal to 7 nights minus the number of days' notice given. For example, if check-in is on 8th August and notice to cancel is given on 3rd August, then 5 days' notice has been given and a charge of 2 nights will therefore apply (7 days - 5 days' notice given = 2 night charge). This condition also applies should a stay need to be reduced. If we subsequently take bookings that replace the cancelled dates, you will not be charged for those dates that are re-booked.

Extension to departure date

We will endeavour to accommodate any request for an extension to the length of stay in a particular apartment. However, if there is a pre-existing booking in the apartment it is not always possible. The earlier the request is made, the more likely that an extension will be granted.

Apartment selection

All information and photographic material presented on the website and in promotional files is indicative and provided in good faith. It provides an indication of the style and standard of accommodation and might not represent the exact layout and furnishings of the apartment you stay in. In case an apartment becomes unavailable due to unforeseen circumstances, Astra Apartments reserves the right to provide equivalent or upgraded accommodation for the same rate.

Apartment usage

Astra’s apartments are to be used for quiet residential purposes only. Parties, functions, excessive noise and loud music are not permitted. The number of people occupying an apartment must not exceed the number stated on the reservation document. If behaviour contravenes these conditions, occupants will asked to check out immediately and there will be no refund for early departure.

No smoking policy

All of Astra Apartments’ properties are non-smoking. Smoking inside the apartments is strictly prohibited. A charge of $200 for deodorising will be made to neutralise the effects of smoking indoors.

Cleaning

Please treat the apartment with respect and leave it in a reasonable condition. If apartments require extraordinary additional cleaning on check out, any costs incurred will be charged (including such services as steam cleaning carpets, removal of excessive rubbish, etc.). If you have elected to receive the weekly cleaning service, you authorise the Cleaners to attend the apartment as required. Amenities are available on arrival but will not be refreshed as part of the cleaning service.

Damage and breakage

The occupant of an Astra apartment agrees to pay for any breakage, damage to or loss of any furniture, fittings, and/or equipment in the apartment, its common areas and/or its contents and agrees to provide credit card details as payment for any such occurrence. This includes wind and rain damage if doors or windows are left open. Astra Apartments is not responsible for any damage to your vehicle or any other vehicle while in the garages of our buildings.

Insurance

You are required to insure your own contents. If we are required to claim on our insurance for damage caused by you or your visitors, you will be required to pay any excess on the policy.

Lockouts and loss of security cards and keys

In the event you lock yourself out of the apartment, you will be charged $100 to be let back in. If either security cards or keys are lost or damaged, you will be charged $150 to replace them.