Terms & Conditions – General

Acceptance of Terms & Conditions 

By making a reservation with Astra Apartments, you agree to all terms & conditions listed below​. These terms and conditions form the tenancy agreement.

Payment 

Payments must be paid by the due date as per the invoice. The initial invoice will confirm your tenancy and subsequent invoices will be monthly. We accept payment by Visa, Mastercard, American Express, direct debit, bank deposit, electronic funds transfer and cash. Payment by card attracts a 1.75% surcharge. If paying by card, you authorise Astra to transact payments at monthly intervals following the initial payment. 

Cancellations, postponements, delayed arrivals and early departures 

72 hours’ notice of cancellation, postponements, delayed arrivals and early departures is required for all lengths of stay in order to avoid charges. Notice given within 3 days will result in a charge equal to 3 nights minus the number of days’ notice given. This condition also applies should a stay need to be reduced.

Extension to departure date 

We will endeavour to accommodate any request for an extension to the tenancy in a particular apartment. However, if there is a pre-existing booking in the apartment it is not always possible. The earlier the request is made, the more likely that an extension will be granted.

Apartment selection

All information and photographic material presented on the website and in promotional files is indicative and provided in good faith. It provides an indication of the style and standard of accommodation and might not represent the exact layout and furnishings of the apartment you stay in. In case an apartment becomes unavailable due to unforeseen circumstances, Astra Apartments reserves the right to provide equivalent or upgraded accommodation for the same rate. 

Apartment usage

Astra’s apartments are to be used for quiet residential purposes only. Parties, functions, excessive noise and loud music are not permitted. The number of people occupying an apartment must not exceed the number stated on the reservation document. If behaviour contravenes these conditions, the tenancy will be terminated and the occupants will be asked to leave immediately and there will be no refund for early departure.  

No smoking policy

All of Astra Apartments’ properties are non-smoking. Smoking inside the apartments is strictly prohibited. A charge of $200 for deodorising will be made to neutralise the effects of smoking indoors. 

Cleaning

Please treat the apartment with respect and leave it in a reasonable condition. If apartments require extraordinary additional cleaning on check out, any costs incurred will be charged (including such services as steam cleaning carpets, removal of excessive rubbish, etc). 

If you have elected to receive the cleaning service, you authorise the Cleaners to attend the apartment as required. 

Amenities (tea, coffee, shampoo, toilet paper, etc.,) are provided with our compliments on arrival, but will not be replenished as part of the cleaning service.

Damage and breakage

The occupant of an Astra apartment agrees to pay for any breakage, damage to or loss of any furniture, fittings, and/or equipment in the apartment, its common areas and/or its contents and agrees to provide credit card details as payment for any such occurrence. This includes wind and rain damage if doors or windows are left open. Astra Apartments is not responsible for any damage to your vehicle or any other vehicle while in the garages of our buildings.

Insurance

You are required to insure your own contents. If we are required to claim on our insurance for damage caused by you or your visitors, you will be required to pay any excess on the policy. Any use of gym or other equipment at the apartment is at the occupants’ own risk.  

Incidental Charges

Credit card details are held to secure the reservation and for any incidental charges that might occur. You irrevocably authorise Astra Apartments to charge your credit card should any incidental charges be incurred. Incidental charges include but not limited to late checkout, failure to return or lost keys, excess cleaning fees and rectification of any damage caused to the property. 

Lockouts and loss of security cards and keys 

In the event you lock yourself out of the apartment, you will be charged $100 to be let back in. If either security cards or keys are lost or damaged, you will be charged $200 to replace them.

Checkin and checkout time

Checkin is from 2:00 pm and checkout is prior to 10:00 am. Early arrivals and late checkouts can be arranged subject to availability. 

Animals

Pets are not allowed.

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The safety and well being of our guests has always been, and continues to be our highest priority. You can access the latest information on COVID-19 here.